Privacy Policy

Privacy Policy
At Havana Bed & Upholstery, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of information we collect, how we use it, who we share it with, and the choices you have regarding your personal data. This policy applies to our website and other data collection methods we use in the United Arab Emirates (UAE).

Information We Collect

Contact Information: Name, address, email address, phone number.
Billing Information: Payment card or account information.
Order History: Details of your purchases and returns.
Browsing Behavior: How you interact with our website, including pages visited, products viewed, and search terms.
Device Information: IP address, device type, operating system, browser type.
Location Data: Approximate location data if you enable location services.
Communications: Content of emails, chats, or messages exchanged with our customer support team.

How We Use Your Information

Process Orders: To fulfill and ship your orders, process payments, and manage returns.
Customer Service: To provide support, respond to inquiries, and resolve issues.
Personalize Your Experience: To show you relevant products, offers, and advertisements based on your interests and browsing activity.
Website Improvement: To analyze how our website is used, optimize functionality, and improve user experience.
Marketing Communications: To send you promotional emails and offers, with your consent. You can opt-out at any time.
Legal Compliance: Fulfilling our legal obligations, responding to lawful requests from authorities, or defending our legal rights.

Information Sharing

We may share your information with the following categories of third parties:

Service Providers: Companies that perform services on our behalf, such as shipping providers, payment processors, and email marketing platforms.
Business Partners: In limited cases, to jointly offer promotions or products.
Legal Purposes: To comply with legal obligations, court orders, or to protect our legal rights.

Your Rights

By UAE data privacy laws, you have the following rights regarding your personal information:

Right to Know: You may request to know what personal information we collect and how we use it.
Right to Access: You may access the personal information we hold about you.
Right to Rectification: You may request that we correct any inaccuracies in your personal information.
Right to Erasure (Right to be Forgotten): In certain circumstances, you may request that we delete your personal information.
Right to Restrict Processing: You may request that we limit the processing of your personal information.
Right to Object: You may object to certain processing of your personal information.

How to Exercise Your Rights

To submit a request related to your rights, please contact us at info@havanabedsandupholstery.com. We'll respond to your request within a reasonable timeframe.

Security

We employ appropriate technical and organizational security measures to safeguard your personal information. However, no system is completely secure and we cannot guarantee absolute security.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy